Customer expectations continue to rise across all industries. According to my research, 91% of customers think companies ...

CMSWire's Modern Customer Service channel addresses the key challenges facing today's CX-focused customer service leaders, as they navigate ever evolving customer demands, complex regulatory ...

Qatar Airways is one of the world’s leading airlines, renowned for its excellent service, luxurious in-flight experience, and ...

"Texting is an underrepresented customer service channel across many organizations," says Mario Matulich, president of CMP. Texting has applications far beyond travel insurance. Many businesses ...