As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Is yours a business that's seriously struggling to retain customers? Good news: Building (and maintaining) the right ...

Assistant Treasurer Stephen Jones says superannuation funds should be held to the same standards as banks and other financial ...

By improving customer experience design, companies drive growth and the public sector stays relevant, says iOCO ...

More council staff in Newport should return to the office to improve customer service levels, a councillor has suggested.

According to Lightspeed’s “State of Retail 2024” report, 39 per cent of shoppers cite “great customer service” as the top reason they’re willing to spend more. This enhancement ...

One positive answer is supposed to come from customer-service call ... noted that AI models should improve, helping machines to solve more customer-service questions and complaints.

By corporate America's (sometimes dubious) telling, AI is basically the answer to everything, including customer service. Businesses say it's the way to unlock efficiencies and improve customer ...

In this crazy-busy corporate climate, finding fresh ways to streamline and cut costs is the holy grail. Picture this: customers walking away beaming with delight, their queries answered swiftly, and ...

The Bermuda Taxi Owners Association is seeking feedback from the public on a long-term plan it has devised to improve the ...