In general an online business will have less direct one-to-one communication with customers, however it is still very important that they are able to provide effective customer service.

By transforming customer service interactions, AI-powered digital solutions are prepared to improve every aspect of your business including online customer experience, loyalty, brand reputation ...

If you're running an e-commerce website, you need a customer service team. And if you're running an online shopping juggernaut like eBay, you need a big customer service team. Luckily, that's what ...

Opinions expressed by Forbes Contributors are their own. Shep Hyken is a customer service/CX expert, author & keynote speaker. Earlier this year, we surveyed more than 1,000 consumers in the U.S ...