Christopher Elliott is the founder of Elliott Advocacy, a nonprofit organization that helps consumers solve their problems.

Upon returning from a recent trip, I contacted Booking.com to help me resolve an issue in which I thought I was overcharged for a stay at one of the places I had booked. Their customer service was ...

Four Northern Ireland spots have been named on Booking.com's list of the 'most welcoming' places across the UK. Booking.com’s ...

In the entertainment industry, seamless coordination and efficient management are key to delivering an exceptional experience ...

Delta Airlines is one of the world’s leading airlines, known for its extensive network, exceptional in-flight experience, and ...

Is yours a business that's seriously struggling to retain customers? Good news: Building (and maintaining) the right ...

On top of the $3120 the Davidsons paid for their original return flights from Sydney to Kathmandu, those unintended flights ...

A Coldplay fan’s plans were upended when his hotel booking in Ahmedabad, made months ago via Agoda, was cancelled just a day before check-in. Mumbai resident Prayush Jain took to Threads to ...

How technology can hinder instead of help an aligned CX and EX strategy and recommendations on how to manage it.

In addition, the company operates KAYAK, an online meta-search service that allows consumers to search and compare travel itineraries and prices; OpenTable for booking online restaurant ...