Is yours a business that's seriously struggling to retain customers? Good news: Building (and maintaining) the right ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

How can you improve your customer service practices to meet changing needs? Here are some tips to help you adapt and excel. The first step to improving your customer service is to know your ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Here are some tips on how you can improve customer service by collaborating with third-party providers. The first step to improve customer service by collaborating with third-party providers is to ...

Put your customer service policy in writing ... Meet with your employees regularly to talk about improving service. Solicit ideas from employees--they're the ones who are dealing with customers ...

According to Lightspeed’s “State of Retail 2024” report, 39 per cent of shoppers cite “great customer service” as the top reason they’re willing to spend more. This enhancement ...

One positive answer is supposed to come from customer-service call ... noted that AI models should improve, helping machines to solve more customer-service questions and complaints.

Assistant Treasurer Stephen Jones says superannuation funds should be held to the same standards as banks and other financial ...

Army secretary nominee Dan Driscoll on Thursday shed light on his planned approach for bolstering munitions production ...