Macmillan Learning, a privately-held, family-owned digital learning company, today announced the appointment of Greg David to ...

As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...

By improving customer experience design, companies drive growth and the public sector stays relevant, says iOCO ...

In-person shopping is in for many young consumers. So is digital shoplifting.

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

By ensuring the correct contact data and call authenticity, and delivering consistent brand experiences, companies can reduce ...

C PRA Group. PRA Group's mission is to deliver nonperforming loan solutions that drive success through a long-term focus and ...

The Lifeist board of directors has outlined the following strategic priorities for 2025: 1. Establish strategic partnerships to accelerate growth and innovation to be achieved by identifying and ...

Amal will continue to be based in Dubai, United Arab Emirates, and report to John Bevan, CEO of the dnata Travel Group ...

Ambitious brands unlock significant cost savings while driving an average of 22% faster revenue growth by streamlining marketing efficiency and leveraging actionable data insights. SAN ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Customer experiences increasingly define brand success, and contact centre organisations are turning to advanced technologies ...