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Customer expectations continue to rise across all industries. According to my research, 91% of customers think companies ...

Building a customer data strategy doesn’t just require collecting as much information as possible or having fancy dashboards that look great in meetings. It’s also essential to collect the ...

It’s about changing brand methods, implementing new strategies and adapting to ... By leveraging chatbots, companies can provide instant customer service, answering queries and solving issues ...

Watch Deepika Christina, customer experience manager at CM.com, decode the key trends and solutions for building globally scalable CX strategies during an interaction with Inc42’s Trisha Nayyar.